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Customer Service – Foundations of Customer Care

$ 10

1 hrs

Next month

English , Hindi

Alka Dayal

Aerospace

Agriculture

7-day money-back guarantee
Session recordings included
Certificate of completion

Why enroll

Learners will understand the fundamentals of customer service.
Learners will gain confidence in communication and empathy skills.
Learners will develop strategies to handle complaints and service recovery.
Learners will be able to build trust and long-term customer relationships.
Learners will leave with repeatable frameworks for delivering consistent customer care.

Your instructor

Alka Dayal

Sr. Soft Skills Trainer

18+ yrs experience·India

32Courses

9Students

Course details

Field Service Engineers represent the company at customer sites and play a critical role in service quality and trust. This course helps FSEs develop a strong service mindset that goes beyond technical fixes to effective customer support. Learners will understand professional on-site conduct, clear communication during troubleshooting, and handling customer concerns during downtime. The course also focuses on accurate service reporting and relationship-building—enabling FSEs to manage expectations, enhance customer satisfaction, and add long-term value through service interactions.

Course suitable for

Key topics covered

Introduction to customer service and its role in business success
Core skills: communication, empathy, patience, and professionalism
Understanding customer needs and expectations
Handling complaints and difficult customers constructively
Service recovery strategies: turning problems into opportunities
Importance of follow-up and building long-term relationships
Leveraging basic tools (CRM, feedback systems) for service improvement
Case studies and role-play exercises

Opportunities that await you!

Course completion certificate

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Career opportunities

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Training details

This is a live course that has a scheduled start date.

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Customer Service – Foundations of Customer Care